Do you take insurance?

We do not accept insurance, but offer low-cost services capped at $35 per session with scholarships available.

What does it mean that the CCC is a training center?

As a training center, all of our counselors are practicum students in the Graduate Counseling program at John Brown University. Our students have direct supervision, access to our training lab, and receive the majority of their counselor education according to the national standards.

As such, all sessions will be recorded for our trainees’ supervision and training purposes.

What is your cancellation policy?

We require that any changes or cancellations be made at least 24 hours in advance any workday, Monday through Friday. Any changes or cancellations received less than 24 hours in advance may be charged the regular session rate. Any missed appointments with no call receive will be changed the regular session rate. Future sessions will not be held until the account is made whole. Clients will be placed on the waiting list after 2 missed appointments in a row.

Does couples counseling cost more?

No. All of our services are $35 per session, regardless of the type of counseling provided.

How long can I receive counseling at the Community Counseling Clinic (CCC)?

The length of counseling varies based on each client’s therapy needs, goals, and work with their counselor. Each of our trainees serve one semester’s length and clients have the option to be referred elsewhere or transitioned to another counselor in training.

However, the CCC does follow JBU’s academic calendar and is closed on holidays and during school breaks.  Please talk to your counselor or CCC staff about upcoming clinic closures and school breaks. 

How long are counseling sessions?

Each counseling appointment, or session, is scheduled for 45-50 minutes once per week. We are not able to offer multiple sessions each week.

What services are available for children and adolescents at CCC?

We offer play therapy in our dedicated play therapy suites for children, typically 11 years old and younger.  We also offer both play and talk therapy for children and teens, typically 12-18 years old.

In order to authorize services of your child, you must have either sole or joint legal custody of your child and be authorized to grant permission for medical treatment.

Can I run errands during my child’s counseling appointment?

No. We require a parent/guardian to be present on the CCC premises during the entire duration of a minor’s counseling appointment. If the minor client is 16 years old or older and can drive themselves to their appointment, they can attend a typical session without a parent present.

Do you offer telehealth or online counseling?

We do not offer telehealth at this time. All of our counseling sessions are in-person at our Siloam Springs and Little Rock Community Counseling Clinics.

Do you offer crisis counseling in an emergency?

We are not a crisis clinic and do not offer 24/7 access.  If you are having an emergency outside of your scheduled appointment time, please call 911 or proceed directly to the nearest emergency room.  You may also consider calling the National Suicide Prevention & Crisis Lifeline 988, the Arkansas Crisis Hotline (888-274-7472), or the Oklahoma Mental Health Crisis Hotline (800-522-9054).

Do you offer court-ordered counseling or legal assessments/testimony?

While we do not directly interact with the court system, we can provide clients with a summative note of their services received.

Are you able to authorize an Emotional Support Animal (ESA)?

No, we are not able to authorize an ESA.

Do you offer testing, assessment, and diagnosis of mental disorders?

We provide all clients with a general intake assessment to determine presenting problems/complaints and establish treatment goals.  We currently do not provide psychometric or diagnostic assessments for clients. 

Can you sign my disability paperwork?

No, we are not able to sign disability paperwork.